Refund policy

Request an eligible return within 30 days after delivery. To request a return, email CS@moldcustom.com with your order number and the items you wish to return.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact us with your order number and a description of the problem so we can help.

Return shipping

We provide a prepaid return shipping label for approved returns. Use the supplied label and follow the instructions in your return confirmation. We do not charge a restocking fee.

Return address

moldcustom
2821 Welton Street Investment,LLC
2101 Pearl Street
Boulder, CO 80302
United States
CS@moldcustom.com
moldcustom.com

Refunds

We inspect the returned item within 3 business days of receiving it and initiate an approved refund within 2 business days of approval. Approved refunds go to the original payment method. Your bank or payment provider determines when the credit appears. This policy preserves rights that apply under consumer law.