Privacy policy

This policy describes how 2821 Welton Street Investment,LLC (the operator of moldcustom) handles personal information when you browse moldcustom.com, place an order, or contact us. Our storefront is hosted by Shopify.

Information we collect

We receive contact and delivery details, order and return information, payment status, and messages you send us. Our store and service providers may collect IP address, browser and device information, cookie identifiers, and interactions with the site. Payment providers handle card information submitted at checkout.

Use and disclosure

We use information to run the store, process payments, deliver orders, help customers, handle returns, prevent fraud, and meet legal obligations. We share relevant information with Shopify, payment providers, carriers, and other providers that help deliver these services. We may disclose information where required by law or necessary to protect our rights or the safety of others.

Marketing

We currently use no advertising pixels or remarketing tools and send no marketing emails. Shopify Network Intelligence is disabled. We still send messages about your orders, deliveries, returns, and support requests.

Cookies and Shopify

Cookies support features such as the shopping cart, checkout, preferences, and fraud prevention. You can manage cookies in your browser or use the privacy controls shown on the store. Some features depend on cookies. See Shopify’s Privacy Policy for information about how Shopify processes data.

Retention and processing

We retain information for as long as needed to fulfill orders, resolve disputes, keep required records, and meet legal obligations. Shopify and our service providers may process information in other countries.

Your choices

Depending on applicable law, you may request access, correction, deletion, or a copy of your information. To make a request or appeal a decision where applicable, email CS@moldcustom.com. We may need to verify your identity.